Bikes

What different kinds of bikes do you have?

We currently sell four unique series of bicycles – Hi-Ten, CRMO, 6061 Track, and the City Series. To learn more about the bicycles in each series navigate to their pages in the Shop menu above.

How much do the bikes weigh?

Our bikes weigh anywhere from 17-25 pounds depending on the size and model. For more information please check out the specs section of the bikes product page.

Do the bikes come with brakes?

Yes! All Tribe bikes come with a front brake system while rear brakes are sold separately.

Do you make women’s bikes?

We sure do! While all Tribe fixed gear bikes are unisex we have specifically designed our Omafiets models in our City Series to be just for women. Omafiets is the Dutch word for women’s city bike – literally translating to “Grandma’s Bike” – and is one of the most popular forms of transportation in Europe, dating back almost a hundred years. We also have a special line devoted for men called the Opafiets.

What are the frames made of?

The materials used in the frames dictate the quality and price of the bicycle. We have various types of materials used in our bicycle frames and forks. In many cases we actually name the series of bicycles after the materials use – we care that much. Our Hi-Ten models are made of durable high tensile steel, a common material widely seen in lower cost bike models today. Next we have the CRMO series made of triple-butted 4130 Chromoly Steel. Top notch when it comes to affordable fixed gear riding. Our 6061 Track Series is made of 6061 grade aluminum alloy. The only series not named after the material is our City Series which features great quality and affordable European styled bicycles.

How much assembly do I have to do for my bike once I purchase it?

We highly recommend you take your bike to a bike shop to be assembled by a professional mechanic. Each Tribe bike comes 90% assembled. You need to unpack, attach the handlebars and front tire, adjust the front brake, add the pedals, and make sure it is tuned properly.

What tools do I need to put my bike together?

Again, we do highly recommend you take your bike to a bike shop to be assembled by a professional mechanic. You may have many of the tools needed, and can use these for occasional tune ups. A professional mechanic will also have the right tools to get you going. Below are the tools you will need:

  • 4 - Allen wrench – chain tensioner
  • 5- Allen wrench – handlebars, rear rack bolts, water bottle bolts, brake pads
  • 6-Allen wrench – seat post, stem, brake lever
  • 7-Allen wrench – also acts as a screwdriver
  • Bike Wrench (15 mm) – pedals, wheel bolts
What is a fixed gear bike? What is single speed?

A fixed gear bike is a single speed bike in which the rear cog is attached to the bicycle’s rear wheel, meaning whenever the wheels are in motion the pedals are too. So basically you are pedaling all the time and do not have the ability to caost while riding.

The single speed bike has many similarities and is classified in the same category as the fixed gear bicycle however it differs in the way that you can coast or cruise while riding. This is better suited for a more relaxed style of riding.

Which style should I ride – fixed or single speed?

That is up to you! You can ride fixed or single speed on our bikes due to our flip-flop rear hubs. Flip-flop hubs are rear hubs that are threaded to work with fixed or single speed cogs, allowing you to choose your riding style. So if you like to take it easy and cruise – ride with the free wheel. If you like to ride hard and live on the edge – ride fixed cog.

Why do my wheels not have quick release levers?

Our bikes are modeled after the classic track bicycles originating from Japan and therefore do not have any quick release levers. In track racing your wheel -set and seat post are both in a fixed position and do not need to be released in a quick manner, therefore they are absent on most models. The plus side to this is that without the proper tools you can’t undo the wheels or seat making it pretty tough for the average burglar!

What kind of handlebar options do I have?

All single speed bikes come stock with riser bars. For Hi-Ten and CRMO bikes we give the rider the option of four different handlebar choices. Bullhorn – With four hand position possibilities the bullhorn bars are super comfortable and great for any style of riding. Drop Bars – Designed for a quicker style of riding due to the steep curve (drop) in the handlebars. This causes the rider to have a more forward riding position leading to faster speeds. Pista Bars – otherwise known as track drop bars, they are designed for a more aggressive style of riding. Most commonly used for racing, these handlebars are best for those who love a good hard sprint.

If I upgrade my handlebars do I still get to keep my Riser Bars?

You bet! We’ll include both handlebars in the box we ship to you.

General Info

How did the Tribe get started?

The Tribe was started in Hong Kong in the summer of 2013. A year later and we relocated to Brooklyn, New York to officially launch Tribe Bicycle Co. Our goal is simple, to get the people of the world to ride bikes. We created this company to create beautiful, affordable, and high-quality bikes for the modern day rider. We’re just getting started though! We’ve got a lot more planned and we can’t wait to write the next chapter with you! Welcome to the Tribe.

Who is the Tribe?

You, us, everyone. The Tribe is a collection of people who love to ride and ride to live. So what are you waiting for? Get yourself a Tribe bike and join the Tribe today!

What is the meaning of the coordinates on my bike?

Each Tribe bicycle is branded with coordinates from a certain location around the world. It ties into our story and the story of the bikes themselves. We name the bicycles after these locations and usually pick the names based on people or places that have inspired us during our travels.

Where are you located?

We are located in Brooklyn, New York View Map. Come by anytime!

Why should I choose Tribe?

Quality, price, and brand that promotes a healthier, cooler way to live and travel. All bikes are designed and produced by us, just for you.

Safety?

All Tribe bicycles meet or exceed the U.S. Consumer Product Safety Commission’s (USCPSC) bicycle standards. We design, pick the parts, and manufacture the bikes ourselves in order to carefully control all processes and ensure our customers safety. Our bicycles also come with a front brake, wheel reflectors, and two sets of additional reflectors for your use. Remember to please wear a helmet, enjoy yourself, and ride safe!

Returns?

Should you be unsatisfied we offer returns within 7 days of receiving the bicycle for all our models. The bicycle can be returned as long as it has not been assembled, ridden, or used in any way shape or form. In order to get a full refund or exchange, we require the bicycle to be sent back and received by us in the same condition prior to purchase and with its original packaging.

What forms of payment do you accept?

We accept all major credit cards but only allow for payment to be transferred via our website. We do not accept cash or checks.

How are you able to create your products at such affordable prices?

Good question. It’s because Tribe Bicycle Co. IS the manufacturer. We design, produce, and handle the logistics on all our products. By eliminating the middleman we are able to provide you with the best prices possible. Furthermore we can ensure our bikes are made of the best materials and of the highest standards to give you an incredible ride – and a safe one too. We source other parts and components (that we do not manufacture ourselves) from some of the best known brands all over the world.

What is your warranty policy?

For more info on our warranty policy, Click here.

What if I cancel my order before it ships?

No problem! If you have already received the shipping information then unfortunately we have already processed your order and the bike is on it’s way. If you would like to return it you can. See our Returns Section for more information.

Shipping

What shipping service do you use?

For all bicycle orders across the continental USA we use UPS ground shipping.

What is your shipping policy?

Shipping rates vary depending on location and total weight of the order. You can choose to upgrade your shipping should you require faster service. We list those rates for you once you checkout.

Shipping to Alaska or Hawaii costs an additional $110, which is to be paid after the order is submitted and confirmed.

When will my bike arrive?

Your bicycle should arrive within 2-5 business days after your purchase.

Do you ship internationally?

Currently we do not ship internationally however we do have a growing list of dealers abroad. Check out our Find A Dealer page to see if there is a Tribe Dealer near you. If you are a dealer and are interested in selling Tribe Bicycles don’t hesitate to contact us! Checkout the Become a Dealer to sign up and learn more.

I would like to return my bike. What is your policy?

The bicycle can be returned as long as it has not been assembled, ridden, or used in any way shape or form. In order to get a full refund or exchange, we require the bicycle to be sent back and received by us in the same condition prior to purchase and with its original packaging. You however must pay for the shipping charges associated with the return.

Sizing

I got my bike and it’s not the right size – what do I do?

If the bike has not be used or assembled then return it to it’s original packaging and send it back. We accept returns within 7 days of receiving the bike. If it’s a mistake on our side please reach out to us and we’ll fix it.

We will cover the shipping costs if it is a mistake on our side. If not, then unfortunately you will have to cover the shipping costs associated with the return or exchange.

What bikes are available in my size?

Send us an email and we will help you find the right fit

Gift Cards & Coupons

I want to buy a special someone a gift card, how do I do that?

Click here and check out our awesome gift cards!

I have a coupon that doesn’t work, what do I do?

Contact us via email, chat, or give us a call at 1-844-672-0637 and we’ll fix that for you.

My coupon is no longer valid, can I still use it?

Yes – if it is within 48 hours of the purchase we can allow you (because we’re so kind) to use your coupon to get a discount. Contact us with your order number and we’ll correct the price for you.

OFFICE HOURS
M-F 10am-6pm EST
PHONE NUMBER
844.672.0637
ADDRESS
254 Van Brunt St.
Brooklyn, NY 11231,
EMAIL
support@tribebicycles.com